State Farm® Insurance Agent Ellie Mills
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
raul rodriguez
August 11, 2025
5
out of
5
rating by raul rodriguez
"Melissa super nice and good"
We responded:
"Thank you Raul! We appreciate you!!"
rewadw
August 7, 2025
5
out of
5
rating by rewadw
"Ellie Mills and her staff at State Farm in Miami have been "like a good neighbor" to my family and firm in the Florida Keys for more than a decade. And actually, better than a good neighbor. More like a good defender and guardian who take immediate action to keep things correct, protected and solved. Five stars are not enough for Ellie and her team. Richard E Warner - Marathon, Florida"
We responded:
"Thank you so much, Richard, for your incredibly kind words and ongoing trust in Ellie Mills State Farm. We’re truly honored to have been able to support your family and firm over the years. Being your “defender and guardian” means a lot to us, and we remain committed to providing the best protection and service possible. Looking forward to many more years working together! All the best, Ellie"
Carola Roca
August 5, 2025
5
out of
5
rating by Carola Roca
"Mil gracias por tu ayuda Claudia"
We responded:
"It's our pleasure Carola! Thank you for placing your trust in Ellie Mills State Farm."
Donna Fulmer
August 4, 2025
5
out of
5
rating by Donna Fulmer
"Kelley was helpful and easily answered my question and took a payment. She was also very personable and showed value to me as a customer."
We responded:
"Thank you for your feed back about Kelley in our team! We appreciate the kind words and your business."
Adam
August 4, 2025
5
out of
5
rating by Adam
"Claudia did a fantastic job working with me. She was very patient and pleasant. I had a lot of questions and she took the time to ensure all concerns were properly addressed."
We responded:
"Wonderful to hear Adam. Claudia loves helping people and has the patience of a Saint. We are always here to help!"
Tracy Samuels
July 29, 2025
5
out of
5
rating by Tracy Samuels
"Had a great conversation with Eileen about the coverage on my new vehicle. She took the time to go over everything and explained the purpose of each (always good to refresh your insurance knowledge) and gave me options/quotes if I wanted to change anything. Eileen also explained how the new billing system works as SF is changing to a new one. Very friendly, patient and knowledgeable. It was a pleasure speaking with her!"
We responded:
"I love to hear the feedback Tracy. It's important to us that we help you understand your insurance so you can make the best decisions for your financial future. Many people choose car insurance based on price alone and neglect to learn what coverage they should actually have. With insurance, "cheap" can be costly! Thank you for trusting us to help you with your coverage!!"
Mark Young
July 29, 2025
5
out of
5
rating by Mark Young
"Claudia Zamora was fantastic and very personable as she solved all my issues.."
We responded:
"We appreciate your trust and confidence in our Agency Mark!"
Joel Chaple
July 28, 2025
5
out of
5
rating by Joel Chaple
"La señora Claudia Fue excelente en su trabajo hoy Me ayudo completamente y quede muy contento y satisfecho"
We responded:
"Thank you for letting us know that Joel. We appreciate you!"
Ted P
July 28, 2025
5
out of
5
rating by Ted P
"Kelley was really helpful and resolved my online challenge!"
We responded:
"We are so glad to hear that Ted. Thank you for giving us the opportunity to help with the online challenge!"
Jon Williams
July 26, 2025
5
out of
5
rating by Jon Williams
"Quick, courteous service."
We responded:
"Quick and Courteous is our middle name Jon! Thank you for trusting Ellie Mills State Farm for all your insurance and financial needs!!"
Joe Estrada
July 25, 2025
5
out of
5
rating by Joe Estrada
"Thank you Claudia, for taking the time to quote me today, you were very polite and knowledgeable. Even after I told you I was shopping around you never pressured me. 5/5 thanks"
We responded:
"We appreciate your kind review and the chance to earn your business Joe! Should you decide to place your trust in our office, we promise you an unsurpassed level of customer service from a team who cares genuinely about your well being. Insurance is not just a business to us, its a passion! Warmest regards, Ellie"
Marie Kuhns
July 24, 2025
5
out of
5
rating by Marie Kuhns
"Eileen was great!"
We responded:
"Glad to hear it Marie. We love taking good care of you and appreciate the trust you place in Ellie Mills State Farm!"
Giselle B.
July 23, 2025
1
out of
5
rating by Giselle B.
"I was with Ellie Mills for over 15 years with both my homeowners and car insurance. Over those 15 years, she did nothing to help me. Maybe Ellie Mills herself did a good job back in her day, but the agents she has working for her just do not care enough to help her clients. Each one I dealt with never tried to help me get a better rate or try to help in any way. I was called from one day to another saying that I was being dropped from one insurance and I needed a home inspection that day or else I would be left with no insurance and have to pay thousands more than what I was paying. Her agents did not care nor try to help me in any way. They said there was nothing they could do and if I switched agents, I would have to pay even more. I took my chances and switched to a new state farm agent in Cutler Bay. My new agent helped me lower my insurance! She helped me more in one day than Ellie Mills did in 15 years! In response to their response on this review: They NEVER helped me find a better rate. What they say was outside of their control was a lie...all they had to do was communicate effectively! They would say one thing and the inspection company told me something different. Why was another agent able to help, when Ellie mills said there was nothing they could do? Why did Ellie Mills tell me my policy would increase if I switched agents? Ellie Mills NEVER helped find the best possible options. It was not just this situation that caused me to switch agents, it was years of overpaying and never getting anyone to help."
We responded:
"Thank you for your feedback. We never want to lose a long time customer like you! We understand your frustration and want to clarify that the cancellation of your homeowner’s insurance was due to the inspection requirement set by the insurance company, which unfortunately was outside of our control. We did communicate the necessity of the inspection, and without it, the insurer was unable to continue coverage. Our team always strives to assist clients in navigating these requirements and finding the best possible options. We regret that this situation led to your decision to switch agents and wish you the best with your new coverage. If you have any further questions or need assistance in the future, we’re here to help. Thank you for your additional comments. We take your concerns very seriously and want to assure you that we have detailed records documenting every step we took to assist you, including communications about the inspection requirements and efforts to explore options for your coverage. Our team always aims to provide clear and accurate information, and we regret if there was any misunderstanding. Regarding rates and policy options, insurance premiums can vary based on many factors, including underwriting guidelines that differ between agents and companies. When we discussed the potential increase if switching agents, it was based on the information and quotes available to us at that time. We understand that your experience did not meet your expectations, and we are sorry for any frustration caused over the years. We appreciate your past business and hope you find the coverage and service that best meet your needs. If you would like to discuss this further or review your past policies with us, please don’t hesitate to reach out directly."
Ricardo Echeverry
July 23, 2025
5
out of
5
rating by Ricardo Echeverry
"Today Claudia gave me all the information I needed. She was very quick, very professional, very responsive, and very kind."
We responded:
"I'm so honored we can help you with it Ricardo! Thank you for taking the time to let others know that we offer assistance with financial matters as well!!"
Gary Geller
July 22, 2025
5
out of
5
rating by Gary Geller
"Very nice person"
We responded:
"Thank you Gary, we appreciate the 5 star review!"
Stella Lorenz
July 19, 2025
5
out of
5
rating by Stella Lorenz
"Ruth Capetillo, Muy amable con buena actitud. Me sentí confiada es muy profesional con todas mi preguntas. Gracias.! Bendiciones 🙌"
We responded:
"Stella, We appreciate your kind words about Ruth! We appreciate your business and the trust your place in Ellie Mills State Farm."
Anthony Toscano
July 18, 2025
5
out of
5
rating by Anthony Toscano
"Claudia went above and beyond my expectations. She is a keeper.!!"
We responded:
"I agree Anthony, she is a keeper! Thank you for putting your trust in Ellie Mills State Farm!!"
Lee Stotsky
July 16, 2025
5
out of
5
rating by Lee Stotsky
"Very professional....she was very knowledgeable great to work with"
We responded:
"Thank you, Lee! We are glad you feel that way and are grateful you've chosen Ellie Mills State Farm for all your insurance needs!!"
DLB Sterdy
July 10, 2025
5
out of
5
rating by DLB Sterdy
"She was great and professional. She has great customer service."
We responded:
"Glad to hear it, thank you!"
María Hernández
July 10, 2025
5
out of
5
rating by María Hernández
"La señora fue súper amable y profesional"
We responded:
"Thank you Maria!"
Carl Sanges
July 10, 2025
5
out of
5
rating by Carl Sanges
"Claudia Zamora made quick work of processing my payment"
We responded:
"Glad to hear that Carl. Claudia is a great addition to our team!"
David Iverson
July 7, 2025
5
out of
5
rating by David Iverson
"Always effective and polite."
We responded:
"That's what we are going for, so glad to hear it David! It is our honor to serve you and your family!!"
Lyne Morin
July 1, 2025
5
out of
5
rating by Lyne Morin
"For Claudia"
We responded:
"Thank you for the 5 Star review Lyne! We are assuming you had a great experience with Claudia recently and glad to hear it!"
Pablo Escobar
June 10, 2025
5
out of
5
rating by Pablo Escobar
"She was very helpful and and patient with my work schedule thank you Eileen for always being on top of everything awesome agent"
We responded:
"So glad we could work with your busy schedule Pablo. Thank you for taking time to give us a great review!"
Luis “sxty8chrgr” O
June 6, 2025
5
out of
5
rating by Luis “sxty8chrgr” O
"Sebastian was great!!! He answered all my questions and took care of my issues very quickly. 5 stars. Good job."
We responded:
"Thank you Luis for your valuable feedback about Sebastian’s 5 Star service!"